Shipping

Free shipping on all orders over $150 AUD (AUSTRALIA ONLY) Use code: HAZEL150 at checkout.

Flat rate is $12 across Australia. Flat rate is $20-$75 overseas depending on location.

Please allow 1-2 business days for packing, and a few extra days during peak periods and sales. 

Orders will be sent out on or the following weekday, once your order is ready for shipping, you will receive a tracking email via Australia Post. 

Once your order has shipped, you will receive a notification email along with the tracking number; the courier will provide an estimated delivery time frame for your order. 

If you have any delivery instructions, we will try out best to accommodate, so please leave them in the notes section. However, please note this may not always be possible.

You are responsible for inputting the correct shipping details at the checkout - if you see an error, please email us at info@hazelspantry.com as soon as possible. If it hasn't been shipped yet, we’ll try out best to intercept it and change the address on it, however, if it has already shipped it is your responsibility to have it redirected though the shipping agent at your own cost.

If you purchase in-stock and PRE-ORDER items in one transaction, the order will be shipped together, once pre-order items are in stock.

Please note we take no responsibility for damage occurred whilst in transit, we use Australia post for shipping, if damage occurs in transit, please make a claim with the relevant shipping agent.

Customers outside of Australia are responsible to paying any import/duty taxes that may be applicable.

Help, I’ve received incorrect items in my order, what do I do?

While this is a rarity, mistakes can happen. Please email us at info@hazelspantry.com with your order number and photos of the items you received in your shipment and we can arrange for the correct items to be sent to you. If, unfortunately, those items were sale items or are now out-of-stock, a refund will be issued.

We, Hazel’s Pantry do not currently ship to the following countries;

We cannot ship from Australia to the following countries at this current time and apologies for the inconvenience;

Afghanistan, Aland Islands, Andorra, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, French Southern Territories, Guernsey, Guinea-Bissau, Haiti, Heard and McDonalds Islands, Isle of Man, Jersey, Libya, Mayotte, Monaco, Norfolk Island, North Korea, Palestinian Territories, Russia, San Marino, Sint Maarten, Somalia, South Georgia and South Sandwich Islands, South Sudan, St. Barthelemy, St. Helena, St. Kitts and Nevis, St. Lucia, St. Martin, St. Pierre and Miquelon, St. Vincent and Grenadines, Suriname, Svalbard and Jan Mayen, Tunisia, U.S. Outlyin Islands, U.S. Virgin Islands, Western Sahara and Yemen.